Return Policy
Return Policy - Your Questions Answered
Last Updated: July 25, 2025
Thank you for shopping with us. We want to make our policies as clear as possible. If you have any concerns about your order, the best first step is always to contact us directly at support@grabzenlife.com with your order number (e.g., 094SHOP-1218) and order email.
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Q: What is your general return policy?
A: All sales are final. We do not offer returns or exchanges for reasons such as change of mind. We only provide resolutions for items that have a verified quality issue or if an incorrect product was sent.
Q: What should I do if my item is damaged, defective, or incorrect?
A: We're committed to making it right. Please follow these three steps:
- Inspect your order upon arrival and contact us within 7 days of delivery.
Email our support team at support@grabzenlife.com with:
- Your Order Number (e.g., 094SHOP-1218) and Order Email.
- A clear description of the issue.
- Photo or video evidence of the defect, damage, or incorrect item.
2. Wait for our team to respond. We will evaluate your claim and propose a fair solution, which may be a replacement, a partial refund, or a full refund.
Q: Can I exchange an item for a different size or color?
A: No, we do not offer direct exchanges. Our policy is limited to providing replacements only for items that have been approved for a claim due to damage or a defect upon arrival.
Q: IMPORTANT: Can I send an item back to you without approval?
A: No. Please do not send any items back to us unless you have been specifically instructed to do so by our support team. For security and logistical reasons, any unauthorized return will not be accepted or processed for a refund or replacement.
Q: Who should I contact with more questions?
A: Our support team is always here to help. Reaching out to us directly at support@grabzenlife.com with your order number (e.g., 094SHOP-1218) and order email is the fastest and most effective way to resolve any issue. We are committed to your satisfaction.