Shipping Policy

Last Updated: July 25, 2025

Welcome! Here’s a quick guide to everything you need to know about our shipping process.

Processing: Your order is prepared and dispatched within 3 business days.
Shipping: Once dispatched, your package travels for 10-20 business days. (Please note: Weekend orders are processed on the following Monday.)

Shipping Fee: A simple flat rate of $5.99 USD.
We Ship To: Worldwide.
We Ship From: Our fulfillment centers in the US, Canada, Australia, and the EU, or directly from our manufacturing partners to get your order to you efficiently.

How to Track: We will email you a Shipping Confirmation with a tracking number.
Where to Track: Use your number at a universal site like www.17track.net.
Important Note: Please allow a few business days after shipment for tracking information to activate.

Normal Pauses: It is normal for tracking to pause. If you see an update within the last 7 days, your package is still on its way.
When to Contact Us: If you see no tracking updates for more than 7 days, please reach out to our support team for assistance.
Other Delays: Please be aware that customs inspections and carrier disruptions can cause delays beyond our control.

Split Shipments: If you order multiple items, they might arrive in separate packages to ensure faster delivery. You will receive a unique tracking number for each shipment.
Order Changes: Modifying your order (address, items, etc.) is extremely time-sensitive. Please email us within 12 hours of your purchase.
What to Send: Include your Order Number, Order Email, and the specific changes.
Please note that changes are not guaranteed once an order enters the fulfillment process.

Missed Delivery: If a delivery is attempted, the carrier will leave a notice. The best first step is to contact your local post office with your tracking number.
Lost in Transit: If an investigation confirms your package was lost by the carrier, we will resend it at no cost.
"Delivered" but Missing: We are not responsible for packages that are lost or stolen after the tracking system confirms a successful delivery.

Just a few final, important notes. By placing an order with us, you agree to the following terms:

Shipping Times: All shipping timeframes are estimates, not guarantees. We are not responsible for delays caused by customs, carriers, or other factors outside of our control.
Customs, Duties, and Taxes: You, the buyer, are responsible for any customs fees, import duties, taxes, or other charges that may be applied by your country's authorities. These fees are not included in the item price or shipping cost.
Address Accuracy: You are responsible for providing a complete and accurate shipping address. We are not liable for packages lost or returned due to an incorrect address.
Delivered Packages: Our responsibility for an order ends once the tracking status shows a successful delivery. We are not liable for packages that are lost or stolen after this point.

Contact Us: For any inquiries, please email our support team at support@grabzenlife.com
For Faster Service: Please always include your Order Number (e.g., 094SHOP-1938) and Order Email in your message.

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